FAQ

How can I see my active discount?

To check what discount is applied to your upcoming order:

1. Log into your Simmer account

2. Click on ‘My Deliveries’

3. At the top, next to your selected delivery date, you’ll see the discount—for example:“30% off applied to this order”

Discounts are applied automatically—you’ll always see them reflected before your order is billed.

Do you have a referral programme?

Not yet—but it’s on the roadmap.

We’re actively working on a referral programme so you can share the Simmer love with friends and get rewarded. For now, there’s no official scheme—but it’s coming soon.

💡 Sign up for our emails and you’ll be the first to know when it launches.

How do I add my Blue Light or Student Discount?

We’re proud to support students and Blue Light cardholders with 10% off all meals—for life 🙌

Here’s how to activate your discount:

1. Take a photo or screenshot of your valid Blue Light card or student ID

2. Send it to our team via Live Chat or the [contact form]

3. Once verified, the discount will be added to your account

💡 No need to reapply—it’ll be automatically applied each week to all future orders

Is there a discount for loyal or returning Simmer customers?

We’re always looking for ways to support our long-term customers—especially when it helps you stay on track.

While we work hard to keep pricing fair year-round, we occasionally offer tailored discounts or credits for loyal customers or those returning after a break.

💡 If you’ve been with us for a while or are thinking of restarting, we’d love to hear from you—we might be able to offer a little boost to help you stay consistent.

Is my personal information secure?

You can pay for your Simmer box using:

• Credit or debit cards (Visa, Mastercard, Amex)

• Apple Pay

• Google Pay

💡 We don’t currently support PayPal or Buy Now, Pay Later options—but this may change in the future.

What payment methods do you accept?

Yes—your data is protected by secure, encrypted systems that meet industry standards.

• We follow PCI-compliant practices for handling payments

• Your information is stored securely and never shared or sold

• Our systems align with GDPR and UK data protection laws

🔒 In short: your details stay private, and your payments are safe

How much does Simmer Eats cost?

Your subscription cost depends on the portion size and number of meals you choose each week. Meals start from £7.49 each, with a minimum of 6 meals per order.

Here’s how it works:

• Lean – lighter in calories, great for cutting or smaller appetites

• Standard – balanced for everyday eating

• Large – higher in calories and protein for bigger appetites or active days

💡 You can change your portion size, meal count, or delivery frequency anytime from your account.

First-time customer? You’ll automatically get free delivery on your first order.

When does payment go through?

• Your first payment is taken immediately at checkout

• For future boxes, payment is taken every Tuesday at 1pm

• We’ll charge the card or payment method saved to your account

Once payment is taken, your order is locked in and prepped—so be sure to make any changes before Tuesday 1pm if needed.

How do I know which meals are vegan, gluten-free or dairy-free?

We make it simple to find meals that match your needs.

To filter your options:

1. Log into your Simmer account

2. Head to ‘My Diet’ under Account

3. Tick your dietary preferences (e.g. vegan, gluten-free)

4. Save your changes

💡 Once set, your weekly menu will only show meals that match your selections. Each meal also includes full ingredient and allergen info.

Are the meals coeliac friendly?

Yes—some of our meals are suitable for people who need to avoid gluten.

However, please note:

• All meals are prepared in a shared kitchen

• While we take precautions, there is a risk of cross-contamination

If you are coeliac or highly sensitive to gluten, please consider this before ordering.

What if I don’t like a certain ingredient?

While we don’t offer customisation at the ingredient level, you’ll always be able to see the full list of ingredients for each meal before selecting.

You can:

• Choose only the meals that suit your taste

• Use the ‘My Diet’ section in your account to filter meals

• Skip the week if nothing on the menu works for you

💡 Our menu changes weekly—so even if one week’s not your style, the next might be spot on.

How do I show my allergies in my account?

To filter out meals with allergens, just update your settings here:

1. Log in to your Simmer account

2. Go to ‘Account’, then select ‘My Diet’

3. Choose the allergens you want to avoid

4. Hit ‘Save Changes’

Once set, we’ll automatically hide meals that contain those allergens when you browse the menu.

I have food allergies—can I eat Simmer meals?

If you have a food allergy, please check the ingredient list and allergen information on each meal carefully before ordering.

We take precautions, but our meals are made in a facility that also handles common allergens, so there’s always a small risk of cross-contamination.

⚠️ If your allergy is severe or life-threatening, we recommend erring on the side of caution.

Do Simmer meals cater to different dietary needs?

Yes—we offer a variety of meals each week to suit different dietary needs and preferences.

You’ll find options that are:

• Vegan or vegetarian

• Low calorie, high protein, or low carb

• Gluten-free and dairy-free

💡 To personalise your plan, head to ‘My Diet’ in your account and set your dietary preferences. We’ll use that to filter the meals you see when building your box.

Do Simmer meals contain preservatives?

No—our meals are 100% free from artificial preservatives, additives, and processed fillers.

Here’s how we keep them fresh without compromising quality:

• Meals are cooked and immediately chilled to lock in freshness

• Packaging is vacuum-sealed and tamper-proof to keep out contaminants

• Everything is made in small, weekly batches—so you’re eating food made for you, not stockpiled weeks ahead

We fully comply with UK food safety laws (including the Food Information Regulations 2014), and we never use undeclared additives. What you see on the label is what’s in your meal—nothing else.

Do you offer breakfast?

Yes—we offer rotating breakfast options every week to add variety and convenience to your mornings.

Look out for things like:

• Banana pancakes

• Protein oats

• Breakfast burritos

• Shakshuka-style bowls

These can be added right alongside your main meals when you build your box. Breakfasts are usually ready in 2–3 minutes and make a great grab-and-go option.

💡 Our breakfast menu changes regularly—check the menu weekly for new additions.

How long do I cook Simmer meals for?

Here’s a quick guide, whether your meal is fresh from the fridge or straight from the freezer:

Microwave (from chilled):
• Peel back the corners of the plastic film
• Heat on high for 3 minutes
• Let stand for 1 minute before eating

Microwave (from frozen):
• Same method, but heat for 7.5 minutes
• Always check the centre is piping hot

Oven (from chilled):
• Preheat to 180°C (fan)
• Peel back the corners of the film
• Bake for 25 minutes

Oven (from frozen):
• Same as above, but bake for 45 minutes

💡 Full heating instructions are always on the label—just match your method, and you’re good to go.

Can I cook Simmer meals from frozen?

Yes—Simmer meals are fully cooked and can go straight from freezer to microwave or oven.
No need to defrost first.

Microwave (from frozen):
• Peel back the corners of the plastic seal
• Heat on high for 7.5 minutes
• Let stand for 1 minute
• Check the centre is piping hot before eating

Oven (from frozen):
• Peel back the corners of the plastic seal
• Preheat oven to 180°C (fan)
• Bake for 45 minutes, or until hot throughout

💡 Tip: Appliance power can vary—always make sure the meal is steaming hot in the centre before serving.

What’s the shelf life of Simmer meals?

Simmer meals are delivered fresh (not frozen) and are designed to stay safe and delicious for up to 5 days in the fridge.

Each meal has a clear use-by date on the label, so you’ll always know when to enjoy it by.

💡 Want to extend shelf life?
You can freeze meals as soon as they arrive. They’ll cook beautifully straight from frozen—no quality lost

Can I heat meals in the tray? Is the packaging microwave-safe?

Yes—our trays are safe for both the microwave and oven.

Here’s how to use them:

• Microwave: Peel back the plastic seal slightly and heat the meal directly in the tray
• Oven: Preheat to 180°C, place the tray on a baking sheet, and bake

🔥 Just don’t use the grill or broiler setting

♻️ Sustainability note:
The tray is made from bagasse, a durable plant-based fibre that’s compostable in many areas. The plastic film is food-safe and recyclable with soft plastics.

What kind of containers are Simmer meals packed in?

Our packaging is designed to keep your food fresh, travel well, and tread lighter on the planet.

Tray: Made from sugarcane fibre (bagasse). These trays are certified industrially compostable and can go in food or garden waste recycling bins.

Film seal: A thin protective film that keeps your meal fresh and leak-free. This can be recycled through soft-plastic collection points.

Box: Our sturdy cardboard delivery boxes are widely recycled with household cardboard.

How to dispose of them:

Tray → Food/garden waste recycling bin.

Film → Soft-plastic recycling.

Box → Flatten and pop into household recycling.

We avoid black plastic trays and other hard-to-recycle materials on purpose, so every part of your packaging has a clearer end-of-life option.

How does my food stay fresh during shipping?

We ship every box in temperature-controlled packaging, tested to keep your meals safe and chilled until 10pm on delivery day—even if you’re not home.

Here’s how it works:

• Insulated liners maintain a stable temperature
• Ice packs are strategically placed to keep meals cold all day
• The outer box is tough and courier-proof—built to handle real-life delivery challenges

♻️ And it’s sustainable, too:

• Meal trays are made from bagasse (a renewable sugarcane fibre)
• Outer boxes are fully recyclable—just flatten and pop in your cardboard bin
• Ice packs can be reused or recycled (see next FAQ)
• Liners are made from recycled materials and recyclable in most areas

💡 We’re always improving our packaging to keep your meals fresh without unnecessary waste—balancing performance, sustainability, and real-world delivery.

What should I do if there’s an issue with my delivery?

If your Simmer box is missing or something doesn’t look right, try this first:

Check the DPD tracking link in your text or email
Use the DPD app to see your driver’s location
Double-check your safe place photo or any updates from the courier

💡 Still stuck?
Since the parcel is with DPD, they’re usually best placed to resolve live delivery issues.
But if you’re not getting the help you need, just let us know—we’re happy to step in and contact them on your behalf.

We’re always here to make sure your meals arrive safely and on time.

How will my Simmer meals be delivered?

Your meals are delivered by DPD, one of the UK’s most reliable courier partners.

Here’s what to expect:

• You’ll get a 1-hour delivery window by text on the morning of your delivery
• If you’re not in, your box will be left in your designated safe place
• You can track your driver live and update instructions using the DPD app

📦 Your meals arrive in a chilled, protective box—designed to keep everything cold and secure, even if there’s traffic or unpredictable weather.

We’ve engineered our packaging to handle the journey, so your food shows up in top shape—ready when you are.

Do you deliver on bank holidays?

Yes—in most cases, Sunday deliveries still go ahead on bank holiday weekends.

That said, we rely on DPD for deliveries, so there may occasionally be changes depending on their schedule.

💡 If your delivery is affected, we’ll always give you a heads-up.
You’ll get an email or SMS update if a public holiday impacts your delivery day—so you’re never caught off guard.

Can I send Happy eats as a gift?

We don’t offer gift cards just yet—but you can still send a Simmer box to someone special.

Here’s how:

• Place an order using your account

• Set their address as the delivery address

• Pick meals you think they’ll love

• Let them know when it’s arriving

💡 We’re exploring more formal gifting options soon—so watch this space.

How do I log out of my Simmer account?